Shipping & Delivery
Please note that the default shipping method is China EMS (ePacket), unless otherwise selected differently on the Cart page or altered by a DASHCAM HERO support representatives upon the Customers request.
DASHCAM HERO sources it’s products from all over the world and ships most of it directly from it’s suppliers warehouses which are located in Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages.
Once your order is placed, and processed, you will receive an email stating that your order has been dispatched. This will contain your order Tracking Number, the shipping method you have selected, and the items you have ordered.
You can then track your order by entering your number at https://www.dashcamhero.com/track-my-order/
To check the estimated delivery time of your parcel, please view our Shipping Chart under ‘Shipping Times’ below (also located below most product description pages). This should help you get a better understanding of the shipping method and when you should expect to receive your order.
DASHCAM HERO provides free shipping to most countries worldwide which includes free parcel tracking. Once your item is despatched, you will receive an email with all of your tracking information and the steps to track your order.
- Australia : 13-20† business days
- New Zealand : 13-20† business days
- United States : 12-20† business days
- Russia : 14-23† business days
- Canada : 16-26† business days
**Please note**: Shipping times commence once the order has been dispatched from our suppliers and you’ve received an email of fulfilment.
Please note that all shipping times as listed above are an estimated time of delivery† and we are not responsible for any delays experienced by the couriers when delivering your Parcel. The shipping aspect of your order is a seperate service from DASHCAM HERO and we reserve the right to not issue a refund on orders if packages are experiencing delays.
We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados), Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions, or Failure of telecommunication Networks.
At this point, if your parcel is undeliverable and is returned back to our facility, we will contact you immediately and then take the next steps in resolving your order by sending it to your new address or issue you a refund for your items.
In the event the Couriers are experiencing delays in the delivery of your order, we are unable to take any further action on your order until it exceeds 60 business days since shipment, as your parcel may still well and truly be on it’s way to your destination.
What time can I expect my delivery?
Deliveries can be made anytime between 7am to 9pm, however our couriers do their best to deliver your parcels during a time that fits around your lifestyle
What if no one is at home, do I need to sing for my delivery?
We understand that you might not be home to sign or collect your parcel and a signature may not always be required for delivery. If this is the case, the couriers may leave your parcel in a safe and secure mailbox or they will simply leave a calling card. The calling card will include details of your package, which will inform you that your parcel has been returned back to your local depot, upon which you will then be able to contact them to arrange collection or to reschedule a new delivery date.
***Please Note*** If a customer overrides the required ‘signature on delivery’ by requesting a parcel to be left at their property DASHCAM HERO will not be held accountable for parcels that have gone missing due to customer intervention whilst the parcel is in transit.
You can track your order by visiting: https://www.dashcamhero.com/track-my-order/
Do you ship to my country?
We currently provide free shipping to the following countries below and can also ship to most other countries around the world. If your country does not appear below, please Contact Us and let us know the product you would like to purchase and the country you would like to ship it too and one of our Support representatives will let you know if we’re able to ship to your country or not.
We ship too:
- New Zealand
- United States
Will I be charged customs and import duties?
DASHCAM HERO cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges.
Customs charges or import duties are NOT included in the price of your items ordered. DASHCAM HERO cannot tell you what the cost will be as customs policies and charges can vary from country to country.
Please ensure you familiarise yourself with your country’s customs charges and levies prior to placing an order.
Duties/taxes will vary widely from country to country. We recommend contacting your local customs office before ordering to avoid any unforeseen charges.
I entered the wrong item/shipping address, what do I do?
We’re really quick with processing orders to make sure that you receive them as soon as possible.
You can amend your order as much as you like before you click ‘Confirm Order & Pay’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.
Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it’s way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.
We are not liable for any losses incurred if the customer has provided any incorrect details for their order. DASHCAM HERO also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.
When will my Order be processed?
Orders placed by 2pm (Australian Eastern Daylight Savings Time) will be processed on the same business day, otherwise they will be processed on the following business day.
Orders placed prior to 2pm on a Friday will in most cases be processed the following Monday (above exceptions apply).
Orders placed on weekends and public holidays will be processed on the next available business day.
No deliveries are made on weekends or public holidays. Exceptions to this include extended days (Saturday) during December to coincide with the Xmas delivery period.
If you entered an incorrect address during checkout, we are not accountable nor liable for any delay in transit/delivery times, nor if the item does not arrive to you.
On despatch of any item, the customer will receive an automated email alert advising that their parcel has been scanned into the postal system and is in transit. Please note that sometimes these alerts can end up in the Junk Mail folder. If you do not receive this alert please check the Junk Mail.
Do you deliver to PO Boxes?
For all International orders, YES we can deliver to a PO Box Address, however, for our national AUSTRALIAN customers, we are unable to deliver to PO Box Addresses. You will need to provide us with either a residential or commercial address.
In the event you do supply us with a PO Box Address, you will be contacted by one of our friendly customer service representatives to retrieve a valid mailing address. You order will not be shipped until a valid shipping address is provided.
Can I track my order?
Yes certainly. Once your order has been processed, head over to https://www.dashcamhero.com/track-my-order/ and enter your tracking number for the latest update on your parcel.
Why has my order been cancelled?
Our items sell out extremely fast due to such high demand and on occasion, an item you have ordered can suddenly become unavailable. These cases are extremely rare but can happen from time to time.
If the item you order does sell out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains multiple items, we will despatch the rest of your order and refund the out of stock item.
I need fast/expedited shipping. Do you offer this service?
We do offer expedited shipping at an extra cost. Kindly contact our customer support so we can offer you our best expedited shipping deals based on your country of residence.
How long do I wait before my order is shipped out?
All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 2-5 days of payment. We will notify you by email when your order have been shipped.
How can I pay for my order?
We accept payment for your order from the following cards: Visa, Visa Debit, MasterCard and American Express.
We also accept payment through PayPal, in-store Gift Cards and supplied Coupon Credit codes.
How do I know that you have received my order?
Once you have successfully placed an order, you will be redirected to an order Confirmation page, which will contain your order ID number. This information will also be emailed to you. This email may take up to 30 minutes to be received in your inbox, please check your SPAM folder to ensure your conformation email hasn’t been sent there instead.
Once our team has processed your order, you will receive a secondary email to let you know that your order has been shipped. Once again, if an email does not appear to have been received, please check your spam folder.
What should I do if I receive an incorrect or faulty item?
Firstly, We’re sorry to hear that you’ve received an incorrect or faulty item. Please email [email protected] with your order ID, the name of the product you were supposed to receive, (for a faulty item – a picture of the fault or damage to the garment and further details of the problem), within 7 days* of receiving your order.
You can get contact with our customer service and support team via the ‘Contact Us’ page or email [email protected] Our customer service team will work diligently to have this resolved for you as quickly as possible.
If the product you received was not faulty upon arrival and you choose to continue to use it in any way, this means that you have accepted your item in the condition in which it was received and DASHCAM HERO is no longer liable for the way in which you choose to use your item or any damage that is incurred then-after.
*There is no lifetime warranty on any of our products, they are all subject to wear and tear over time and depending on how you handle your item.
Can I exchange an item?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Alternatively, once your return items are received back at our facility, we can issue you a credit note for the item to repurchase the correct product you were after.
Items can only be returned if you have contacted us within 14 days of receiving your order. Your return needs to be sent and received within a reasonable timeframe in order to still be eligible for exchange. If not, your item may be rejected and returned to sender.
Once your return has made its way back to our facility, the items are then subject to inspection upon arrival, if they do not comply with our Policies and are deemed to be used in any way, your return will be rejected and simply sent back to you.
DASHCAM HERO is not responsible for any costs involved in order to process your exchange. It is the customer obligation to ensure that they comply with our policies Before returning any items and failing to do so is not the responsibility of DASHCAM HERO, nor will we cover any loses incurred if your return is rejected.